Make a six-figure income. Have a flexible schedule. Work in an energetic, team atmosphere. Find the best free training and support. Have a proven path for career growth.











The MCA will be an individual that has only moderate levels of assertiveness, sociability, and flexibility. They will not be a risk taker, but rather thorough and cautious in their actions/decisions with personal self-structure and a strong sense of urgency.

They will proactively handle challenging people/situations, and be accommodating with a supportive attitude. They will have persistence, strong follow-up skills, and comfort with routine. They must be relaxed, steady, and work with methodical pace while using proof/facts and a high level of objectivity/impartiality in their actions and decision-making. They must have the ability to work with facts and technical information, have a strong attention to detail, be cooperative, and work “by the book.” They must establish and nurture personal relationships and must be comfortable with personal conflict that may arise. The individual must be an independent decision maker, self-sufficient, and self-directed in their activities.

The MCA is a leader in the Market Center. They will leverage the Growth Initiative tools to assist the Team Leader in sharing the Market Center’s value story with staff and associates. They will prepare and update the Growth Initiative tools and assist the Team Leader in leveraging them to provide value to associates. The MCA will work directly with staff members to drive retention of the 80 percent of associates that the Team Leader is not directly responsible for retaining.

The MCA must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center. The MCA will be involved with clerical, administrative, agent associates, and managerial parties in an ongoing daily basis. As such the MCA must ensure that appropriate bookkeeping and accounting systems are accurately maintained. They may also be tasked with managing, training, and consulting the agent services team and assisting the Team Leader in managing agents and the Market Center.

They will leverage the Career Growth Initiative tools to assist the Team Leader in consulting with agents (the 80 percent of the Team Leader is not directly responsible for) to set their goals and direct them to productivity solutions. It will also be important that the MCA use a combination of persuasion/consultation, focused on forming a strong relationship in tandem with a regard to problem solving and, when dealing with agent issues, is focused on the problem solving and assessment of specific needs for that individual.

What will you do?

These are the standards a well above average performer will maintain or exceed:

• Implement and drive value systems for Market Center growth
• Accurate banking and accounting service
• Computerized bookkeeping and general computer experience
• Purchasing
• General office skills
• Assist Team Leader in managing agents and office
• Supervise office staff
• Transmit monthly data on time!

Essential duties and responsibilities
• Computer input
• Bookkeeping (A/R and A/P)
• Systems implementation
• Purchasing (supplies and equipment)
• Maintain office equipment and technology
• Create agendas and record meeting minutes
• Hiring, training, and consulting personnel
• Introduction of new products/services to existing agent associates
• Managing receptionists, agents, etc.
• OP/TL – Accountability/Awareness meeting – weekly
• Staff (Team Leader, MCA Assistant, Receptionist) – daily
• Sales Associates – daily
• Buyers/Sellers/Vendors – daily
Management Responsibilities
• Staff (Receptionist)
• MCA Assistant

• Strong written and verbal communication skills
• Detailed
• People oriented
• Happy, positive
• Computer skills
• Accounting
• High school graduate
• Full charge bookkeeper
• 1–3 years industry, service, administrative, and management experience
• Computer skills