Who are we looking for?

The Transaction Manager is an individual who can connect with multiple personality types and can facilitate for a team of mega agents the contract to closing process for a real estate transaction.  They have a desire to grow and are passionate about providing awesome client service.  They play a key role in a fast-paced environment in providing service to clients, agents and vendors.  They have the ability to multi-task while maintaining an upbeat and professional demeanor.  He/she has the ability to thrive in a fast-paced, systems, process and results-oriented environment.  They have strong communications skills in person, email, phone and written.  Their goal is to provide service, follow the process and complete the tasks before the deadline.  They learn new things quickly, self-motivated, work effectively in a high-pressure deadline driven environment and want to grow and have fun.

What will you do?
These are the standards a well-above average performer will maintain or exceed:

• Responsible for processing of all contracts, which includes review for correctness, through the closing process.
• Review of the HUD-1 settlement statement.
• Effective communication with customers, clients, agents and vendors throughout the closing process
• Update the database with client interactions.
• Maintain copies of all communications and documents
• Create Contract Paperwork for Sales Agents.
• Responsible for keeping entire sales and admin staff updated on the progress of all contracts and advises sales team when they need to become involved in negotiations or problem resolution.
• Takes ownership of the task and completes it prior to the deadline.
• Responsible for effective communication with clients to ensure that high-level customer service is delivered to meet or exceed the clients expectations.
• Refine and improve systems and processes from the contract to closed transaction to yield better KPIs while looking for scalability, time and efficiency.
• Track and know all KPIs for the sales team.
• Lead and motivate others to success.

Essential duties and responsibilities

• Contract to Closing
• Deliver high-level customer service to clients
• Hit deadlines
• Contract Correctness and Compliance

Communications/Interactions

• Sales Manger – daily
• Sales Agents – daily
• Marketing Manager – daily
• Director of Operations – daily
• Buyers/Sellers/Vendors – daily

Management Responsibilities

• Marketing Manager

Knowledge/Skills

• Excellent at building rapport
• Action and People oriented
• Strong written and verbal communication skills
• Proactive positive attitude
• Detailed and hits deadlines
• Execute the plan
• Learning based
• Goal setting, planning, accountability skills
• Hit Goals and Deadlines
• High school graduate
• Real Estate license or willing to obtain one
• Real Estate Contract experience preferred
• 1–3 years of real estate industry experience preferred

What will you do?
These are the standards a well above average performer will maintain or exceed:
• Act as Team Leader in his/her absence, as required
• Assist in all aspects of Market Center management

Essential duties and responsibilities
• Work with Team Leader to recruit new talent
• Help share the Market Center’s value story
• Work with Team Leader to coach existing associates
• Manage staff to acceptable professionalism and job performance
• Assist or lead sales and business meetings
• Research competition and help develop business prospecting and marketing strategies to successfully compete in market

Communications/Interactions
• Staff – To set goals, plans, work on projects and tasks – daily
• Sales Associates – Set goals, plans, train, develop careers – daily
• Team Leader – to coordinate efforts – daily
• Prospective Sales Associates –To join company – weekly
• Buyers/Sellers/Vendors – When problems arise – weekly
• Owner – Set branch goals, plans, monitor progress – monthly

Management Responsibilities
• Staff (Receptionist and MCA)
• Sales associates (50–100 people)

Knowledge/Skills
• Extraordinary people skills
• Leadership, management, team-building skills
• Goal setting, planning, accountability skills
• Problem-solving skills
• Proactive, positive attitude
• Above-average recruiting skills
• Career development and training skills
• Top producing sales success track record in recent past
• Real estate knowledge, experience, and skill
• Computer and MLS experience
• Track record of success in past jobs/tasks